For FAQ SAKE

Any questions?

GENERAL

Where can I book a stay with Bob W

Always use our direct website which guarantees the best deals. ;) To see all our apartments visit this page.
Another option is to reach out directly via email or telephone.

Where can I book a stay with Bob W

What can I expect from sleeping with Bob W

With Bob W you always know what you get. Bob gives you the best of both worlds: neighbourhood apartments where home meets hotel. Read more about the 12 things you can expect from every Bob W via this link.

What can I expect from sleeping with Bob W

Can I have a business relationship with Bob W

Yes you can. We have company and community products available for you guys. Check out more details on our biz site or reach out directly biz@bobw.co.

Can I have a business relationship with Bob W

Does Bob care about our planet and sustainability

F*#k yeah! Sustainability is at the core of everything we do with Bob W. Get the lowdown of how we are rethinking sustainability in hospitality here.

Does Bob care about our planet and sustainability

How long can I sleep with Bob W? A night, weeks or months

Bob’s apartments have everything you need to stop by or stick around for longer. You can stay anywhere from one night to many months at a time. Daily, weekly and monthly rates automatically applied when you book direct on our website.

How long can I sleep with Bob W? A night, weeks or months

How to book business stays via the Bob W website

How to book business stays via the Bob W website

Where can we store our luggage before check-in or after check-out

As we do not have our own luggage storage possibilities in the buildings, we have a few local luggage storage options to guide you to, just ask.


Where can we store our luggage before check-in or after check-out

How can we access the apartment

We have keyless access and self check-in available 24/7, 365 days of the year. To access the apartment please fill in our virtual check-in form that gets sent to you automatically, well before your arrival. This ensures your silky smooth entry. After filling the information we will send the keyless entry access details one day before your arrival. Self check-in is available any time after check-in time from 3PM.

How can we access the apartment

Where can I find the online check-in form

Online check-in form will be sent to your email. Make sure you have provided us with your email address.


Where can I find the online check-in form

I have not received any confirmation or information from you - what do I do

Please double check that you have provided us with your correct email address and telephone number. Our check-in information is always sent via email as well as your other preferred channels (like SMS). If you are not receiving anything - please reach out to Bob.

I have not received any confirmation or information from you - what do I do

Can I check-in earlier and check-out later

We love to make special requests happen but we cannot always guarantee a late check-out/early check-in as it depends on other guests and cleaner schedules. Check-in time starts from 3PM and check-out time is 11AM.

Can I check-in earlier and check-out later

Is smoking allowed

Smoking is forbidden in any apartment. Please exit the building or use your terrace (if there is one). Do not throw cigarettes on the ground.

Is smoking allowed

Can I add a baby crib to my apartment

Yes - just note it down when booking.


Can I add a baby crib to my apartment

Can I bring my pet

Unfortunately, while we love our furry friends as much as you do, we cannot welcome them in our apartments. Each apartment building has its own rules and as a general rule of thumb we don't allow pets.

Can I bring my pet

Do you have fully equipped kitchen

Yes! Every Bob W apartment has fully equipped kitchens (although only selected apartments have ovens). Dishwasher included. There’s all you need for comfortable living and a perfect stay.

Do you have fully equipped kitchen

Is there a fitness facility

Damn right there is! We offer complimentary local gym access with every apartment. We also have 2x yoga mats in every apartment and a complimentary access to online studio Yogaia. See city-specific FAQs for more details or reach out to Bob.

Is there a fitness facility

Can I take the 100% recycled tote-bag with me

Feel free to take it with you around the neighbourhood, leave it in your apartment or keep for your next adventures. As long as you don’t throw it away :)

Can I take the 100% recycled tote-bag with me

House rulez

updated 29 mar 2022

House rules

Please read Bob's house rules carefully. If you break them, you will be charged a fine and/or your booking will be terminated – and no one wants that!
  • Respect your neighbours. You're sharing the building with other guests and residents. Be aware of your noise levels and keep things tidy. Quiet hours are 10 pm - 8 am daily.
  • No parties or any events that might disturb other guests. We know, parties are fun, but people need their rest too.
  • No pets, unless otherwise confirmed in advance by Bob W in writing. Just reach out with questions!
  • Shoes off inside. Not only does this reduce noise for your neighbours, but it also keeps the apartment clean and in good shape.
  • No smoking, even on balconies. Please use marked outdoor smoking areas.
  • No drugs or use of any illegal substances. If we find a reason to believe this is happening during or after your stay, you will be reported to the local authorities and that’d be a major bummer.
  • No rubbish in the hallways. Please check your apartment for instructions on how to deal with rubbish and recycling.
  • Respect our cleaners. Although each apartment is thoroughly cleaned after check-out, please pick up after yourself and use common sense when leaving. If you leave a big mess that takes extra time to clean up, you’ll be charged.
  • Keep to your check-in and check-out times. Your last-minute schedule changes impact our cleaners and other guests.
  • Report any possible damage you see in the apartment during your stay so Bob can fix it.
You are always fully responsible to pay for damages caused by you, your guests or pets. Any violations of the law or fraudulent activities will result in immediate termination of your booking and will be reported to the local police for further investigation. It’s Bob’s responsibility to make sure all guests are safe and have a good time! Thanks for your understanding and for helping us out with this.

Bob W. Is almost there

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