1.1 Eligibility
Membership in the Inner Circle Programme is free and cardless, and available to any individual who:
(a) possesses the legal authority to agree to the Programme Rules;
(b) resides in a jurisdiction which legally permits participation in the Inner Circle Programme;
(c) provides valid and accurate personal information when enrolling in the Loyalty Programme;
(d) is not already a member of the Inner Circle Programme (i.e. does not already have a Membership Account);
and
(e) has not previously been terminated from the Inner Circle Programme by the Company.
1.2 Members are responsible for reading and understanding the Inner Circle terms and conditions and other communications from the Company about the Inner Circle in order to understand his/her rights, responsibilities, and status in the programme. If a Member has any questions about the Inner Circle or these terms and conditions, the Member should contact hello@bobw.co.
1.3 Members are responsible for reading the Company’s Privacy Statement in order to understand how the Company collects, uses, and discloses a Member’s data. If a Member has any questions about the Company’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact hello@bobw.co.The Company may update its Privacy Statement from time to time.
1.4 All members of the Inner Circle will be known as a ‘Friend’ of Bob.
All properties within the Bob W portfolio are included and available to the membership of the Inner Circle and the benefits within the programme. Bob W retains the right to exclude any property it deems necessary and will make this clear in communications.
3.1 Members rate:
All active members of the Inner Circle will receive an exclusive discounted rate of 5% off standard rates subject to availability and at the discretion of Bob W. This shall only be available to members by booking through bobw.co. This can only be applied when the member themselves are staying as part of the booking.
3.2 Exclusive New Openings Offer:
All members shall receive up to 50% off standard rates at newly opened properties during a period of no more than 60 days after the opening date or the property. This is subject to availability and may be withdrawn at any time.
3.3 Early Bird Offers:
From time to time Bob W may make exclusive early bird offers available to the Inner Circle membership. These are subject to availability and may be withdrawn at any time.
3.4 Insider Insights:
All Inner Circle members will have access to a Local Neighbourhood planning tool to create unique itineraries for present and future stays. Bob W does not guarantee the accuracy of the information provided but tries its best to make sure the information is as up to date as possible.
3.5 Perks as you stay:
These are the collectible benefits that members can accrue during their stays with Bob W and are based on the number of nights in total that you stay with us within a 365-day period (from the date of departure of your last booking).
3.5.1 Each perk will automatically be added to your member’s account and be
available once the minimum nights have been reached.
3.5.2. All collectible perks are subject to availability and may be withdrawn at any time.
3.5.3. No perk can be exchanged for a monetary value.
4.1 Completing the Enrollment Application.
An individual may apply to enroll in the Inner Circle by fully and accurately completing an application on the bobw.co website, or through another enrollment channel. The Company may deny membership in the Inner Circle Programme to any applicant at its sole discretion and without written notice.
4.2 Individual Membership.
Only individuals are eligible for the Inner Circle programme, and each individual may maintain only one Membership Account. All Inner Circle Membership Accounts are individual Accounts and no joint or shared Accounts are permitted even if you reside within the same household. Inner Circle benefits are non-transferable unless expressly stated otherwise.
4.3. Duplicate Accounts.
An individual may join the Inner Circle. However, a Member may not have one or more duplicate Accounts within the Inner Circle at any time. Inner Circle Membership is based on a primary email address.
4.3.1 If more than one primary email is assigned to an individual for the Inner Circle, he/she will only receive collectible nights for one Membership Account. Duplicate Membership Accounts may be cancelled.
4.3.2 A Member within the Inner Circle will not be able to link his/her Accounts, transfer nights across Accounts. Combining Accounts can be requested by contacting hello@bobw.co.
4.3.3 Bob W retains the right to merge duplicate accounts where it deems necessary.
4.4 Personal Profile.
Information provided by a member will be maintained in a personal preference profile within the Inner Circle Account. All information provided by a member in his/her personal profile must be valid and accurate and must be kept current.
4.4.1 A member may change his/her address by changing his/her information on the Account Profile on the bobw.co website or contact hello@bobw.co. In certain instances, address changes may require supporting legal documentation.
4.4.2 Name changes to a Membership Account must include supporting legal documentation, signature, date and primary email registered with the account.
4.5 Use of Information Collected in Application.
The information a member provides to the Company when completing the Inner Circle application and redeeming benefits and perks is processed in accordance with the Company’s Privacy Statement. Communication of relevant information is important to administering the Inner Circle and providing each Member with the opportunity to maximise the benefits of Membership. The Inner Circle will only disclose Member information to: the Company, person(s) authorised by the Member; franchisees, fulfilment houses, email service providers and mail houses that process mail for such entities; Authorised Licensees (as defined in the Company’s Privacy Statement); and marketing companies that provide services to the Company. Member information will, in each case, only be disclosed for one or more of the following purposes: 1) in order to better service the Membership Account and the member’s preferences by keeping the Member informed of Account status and activities through electronic statements; 2) to assess a Close Friend’s entitlement to benefits; 3) to collect and process charges incurred at the Company’s facilities; 4) to offer a Member additional products and services; 5) to send periodic satisfaction or market research surveys; and/or 6) to offer a Member products or services from select reputable companies with whom the Bob W has a strategic relationship because Bob W believes their offerings will benefit the Member. In choosing to become an Inner Circle member, the Member consents to receive all the types of information described above, but the Member will be given the opportunity to define and modify mailing and other communication preferences.
5.1 New Members will receive a welcome email within 6 hours of signing up (most likely instantly). This will explain the benefits of the programme and how to set up and login in to the members account area.
5.2 All Inner Circle communications will be sent to the Member primary email address and/or primary telephone number currently provided in their Account. Communications delivered to the address on file will be deemed to have been received one (1) business day after sending it if delivered to the member’s email address. They must keep their email and phone number current.
5.3 Members will be able to see their balance within the account area at all times.
5.4. The Company may also send members promotions, offers and other communications from time to time, which may include, without limitation, items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. A Member may change personal details and communications preferences by contacting hello@bobw.co; however, the Company may require a Member to send supporting documentation prior to allowing certain changes (e.g. legal name changes).
5.5 Any time a Member contacts support, the Company may ask the Member certain security questions to verify their identity. Support may monitor or record telephone calls to improve quality of service.
5.6 A Member can review his/her Points balance and transaction history and update personal details and preferences in the Account Profile on the bobw.co website. The primary email or his/her user name and password are required to access the account area.
All collectible perks and accrued nights shall expire on the 365th night after the departure date of the last stay. To maintain an active account balance the member must stay with us at least once within the 365 day period.
7.1 Cancelling or Suspending Membership Accounts
7.1.1 Cancelling by Member. A Member may cancel his/her membership in the Inner Circle at any time by sending written notice of cancellation to hello@bobw.co. All unredeemed benefits and perks, will be forfeited immediately and may not be reinstated or transferred.
7.1.2 Cancelling or Suspending by the Company. The Company may cancel a Member ’s accumulated nights, suspend Inner Circle benefits, or cancel an Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion including, without limitation, if the Company believes the member has:
a. Acted in a manner inconsistent with applicable laws and regulations;
b. Failed to pay any property or other bill when due to the Company;
c. Acted in an inappropriate, fraudulent, abusive or hostile manner;
d. Breached or violated any of these Terms and Conditions, the general terms and conditions or the Website Terms of Use;
e. Engaged in any misconduct or wrongdoing in connection with the Inner Circle including, without limitation, with respect to nights collection, benefits or perks, or any other Inner Circle benefits.
7.2.3 Legal Action. Nothing contained in these terms and conditions will limit the Company in the exercise of any legal or equitable rights or remedies.
7.2 Effect of Membership Cancellation
7.2.1 The Inner Circle benefits and perks, and other related benefits and services are the sole property of the Company, and are not the property of members. On cancellation of membership in the Inner Circle for any reason, all unredeemed benefits and perks and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Inner Circle. Perks and other related benefits and services have no cash value and the Company will not compensate or pay cash for any forfeited or unused benefits.
7.2.2 If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership in the Inner Circle except in very limited circumstances at the Company’s sole discretion, and any unauthorised Account opened in the Member’s name following cancellation, as well as benefits and perks and other related benefits and services earned in that Account will be forfeited upon discovery.