For FAQ SAKE

Any questions?

Tallinn

Do I need to add my credit card to your check-in form

Depends on your booking. If the accommodation is all charged and paid for by your company or an online travel agent you have booked through then there is no need to add your credit card details for the booking. Our online check-in form asks these details in case you decide to add additional services (breakfast or parking) to your booking. Please feel free to leave these fields empty and exit the browser.

Do I need to add my credit card to your check-in form

How do I access the complimentary gym

You can access MyFitness Balti Jaama Turg in our Telliskivi neighbourhood, in the basement of the “Balti Jaam” market building.

You can google “MyFitness Balti Jaama Turg” to find it. Once you arrive, tell the gym's front desk that you are friends with Bob W and show your booking confirmation email as proof.

If you need help, chat with Bob W (+372 519 205 27)

P.S. One complimentary access per guest per day limit ;)

How do I access the complimentary gym

How can we reach the apartment from Tallinn Airport, Ferry Terminal or Bus Station

All of them are located just a few km from the city centre. 

Tallinn Airport - Taxi, Uber, Bolt (10min); Tram nr 4 (Airport to Hobujaama) + tram nr 1 or 2 from Hobujaama to Telliskivi stop (30 min). 
Ferry Terminal - Taxi, Uber, Bolt (10min); Tram nr 2 or 4 from Linnahalli to Telliskivi stop (15min).
Bus Station - Taxi, Uber, Bolt (10min); Tram nr 2 from Bussijaam to Telliskivi stop (25min).

See the timetables.


How can we reach the apartment from Tallinn Airport, Ferry Terminal or Bus Station

What’s the cancellation policy

Plans change—we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’ you can cancel your reservation up to 24hrs before the 3PM check-in time on your arrival day. If you cancel the stay out of this free cancellation window, the whole amount of your stay will be charged from your credit card. 
If you have booked your stay with the ‘Pay Now’ option you can not cancel the stay for free or change your stay dates. The whole amount of your stay will be charged from your credit card one hour after the booking has been created.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.


What’s the cancellation policy

Where can we park the car

There are a few public parking spots on Heina and Telliskivi streets, but there is no guarantee you will always find a free one. The option we would suggest is our indoor parking spots under our building. We charge a €10 parking fee per day and you can take the lift directly to your suite. Parking will be charged from your credit card.


Where can we park the car

I cannot access my apartment, my code is not working - what do I do

This rarely happens but if it does - best thing is to call us. We’ll guide you and make sure you get in.


I cannot access my apartment, my code is not working - what do I do

Do you have complimentary Wifi

Of course! The network name is your Bob W apartment number and you’ll find the password in your access message.


Do you have complimentary Wifi

Do you have breakfast included

Not included, but we do offer a breakfast package! We do not have breakfast on property but Bob has partnered up with several cafes and restaurants in Telliskivi who offer awesome breakfast. This can be purchased for 8€ per person - you can choose between 2 different breakfast spots we handpicked just for you.

Do you have breakfast included

How can I recycle

We love a green mind! Recycled waste can be thrown in the bins located in the wooden enclosure on the right side of the building. You can access it with your apartment access code. You may also take empty bottles to the recycling point which is in the Rimi shop near our house in exchange for cold hard cash (3 min walk).


How can I recycle

Can I have an extra bed in my apartment

Yes! We have some apartments with a loveseat that opens up to an extra single bed and some apartments with a sofa which open to become a double bed. Additional charges may apply.

Can I have an extra bed in my apartment

Do you have twin beds

We do have a couple of apartments with premium bunk beds that are great for twin bed setup. All of our other apartments have double or queen beds big enough for 2 persons. Some of these apartments also have a twin bed possibility using the extra bed as a second bed (loveseat and sofa).


Do you have twin beds

Do you have a sauna in the house

We do not have saunas in house but it can be used in MyFitness Balti Jaam which you can go to complimentary when staying with Bob.


Do you have a sauna in the house

Can we get more gym passes

Your brand wall in the apartment has all the information! ;) You are entitled to use MyFitness Balti Jaam during your stay.



Can we get more gym passes

How do I use the TV and Netflix

TV switches on when pressing both left and right on/off buttons on the Telia TV (smaller) remote. For Netflix you can use the bigger remote to navigate to the on-screen Netflix button. It is necessary to use your own account for Netflix. And don’t forget to log out of your account before you leave!


How do I use the TV and Netflix

How do I switch off the TV

To turn off the TV please use both left and right on/off buttons on Telia TV (smaller) remote. This will switch off not only the TV but also the digi-box.


How do I switch off the TV

How do you get the stove to work

It might be the case that it’s locked - hold down the lock sign for a few seconds and it will turn on.


How do you get the stove to work

Am I supposed to heat up the coffee pot on the stove

No. It is a (metal colour) french press and should not be placed on the stove. Boil up some water with the kettle and pour it into the french press over some coffee and then place it on a cork pot mat.


Am I supposed to heat up the coffee pot on the stove

Can I buy the water bottles or locally hand-made coffee cups in the apartment

The ones in the apartment are not for sale :/ You can however buy them directly from the artist and supplier: Raili Keiv and Dopper.

Can I buy the water bottles or locally hand-made coffee cups in the apartment

Where’s the nearest supermarket

About 3 min walk from the house towards Telliskivi tram station, just turn left from the house and walk straight until you come across a red supermarket called Rimi.

Where’s the nearest supermarket

Any recommendations for activities and restaurants in Telliskivi area

Plenty of ideas here - Telliskivi is full of awesome places and that’s what we are all about - making sure you experience all the fun in the coolest neighbourhood in town! See our blog for local secrets and inspiration. You can always reach out to Bob and he’ll have loads of places for you to go to.

Any recommendations for activities and restaurants in Telliskivi area

How can I regulate the temperature in the room

Please use the controller on the wall to adjust the under floor heating - 5 is the highest and 1 is the lowest. Voilà ;)

How can I regulate the temperature in the room

House rulez

updated 29 mar 2022

House rules

Please read Bob's house rules carefully. If you break them, you will be charged a fine and/or your booking will be terminated – and no one wants that!
  • Respect your neighbours. You're sharing the building with other guests and residents. Be aware of your noise levels and keep things tidy. Quiet hours are 10 pm - 8 am daily.
  • No parties or any events that might disturb other guests. We know, parties are fun, but people need their rest too.
  • No pets, unless otherwise confirmed in advance by Bob W in writing. Just reach out with questions!
  • Shoes off inside. Not only does this reduce noise for your neighbours, but it also keeps the apartment clean and in good shape.
  • No smoking, even on balconies. Please use marked outdoor smoking areas.
  • No drugs or use of any illegal substances. If we find a reason to believe this is happening during or after your stay, you will be reported to the local authorities and that’d be a major bummer.
  • No rubbish in the hallways. Please check your apartment for instructions on how to deal with rubbish and recycling.
  • Respect our cleaners. Although each apartment is thoroughly cleaned after check-out, please pick up after yourself and use common sense when leaving. If you leave a big mess that takes extra time to clean up, you’ll be charged.
  • Keep to your check-in and check-out times. Your last-minute schedule changes impact our cleaners and other guests.
  • Report any possible damage you see in the apartment during your stay so Bob can fix it.
You are always fully responsible to pay for damages caused by you, your guests or pets. Any violations of the law or fraudulent activities will result in immediate termination of your booking and will be reported to the local police for further investigation. It’s Bob’s responsibility to make sure all guests are safe and have a good time! Thanks for your understanding and for helping us out with this.

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