For FAQ SAKE

Any questions?

MAdrid

How do I use the shared washing machines

There is a shared washeteria near the shared kitchen where you can wash your clothes. 

Washing machine instructions

  1. Press the “on/off” button to turn on the machine. 
  2. Open the detergent/softener drawer on the left side.
  3. Pour in detergent (liquid only) and softener (if desired) into the matching compartments. There are complimentary detergent and softener on the shelves in this room.
  4. Add clothes and spin the control wheel to select a washing programme. Bob recommends “Eco 40-60” or “Quick Wash 15”. 
  5. Close the machine door and hold the “play/pause” button to start.

Please note: Collect your clothes as soon as the washing machine programme ends so others can use the machine. If someone has not collected their washed clothes, feel free to gently place the clothes on top of the washing machine. 

Drying instructions

  1. Do not use the drying function on the washing machines. It occupies the machine for a long time and is worse for the environment than air drying. 
  2. Please take a folding air drying rack (available in this room) to your apartment and hang your clothes to dry there. Please return the rack when finished so others can use it.
How do I use the shared washing machines

Is breakfast included

You have the option to add Breakfast Passes at our partner cafe Harina to your booking for 10 euros per guest per day. The cafe is located just 1 minute away from Bob W. Breakfast Passes can be added to your booking in the online Guest Area. By pre-purchasing a Breakfast Pass, you don’t need to pay for your meal at the cafe. 

How it works: 

  • Show your Breakfast Pass
  • Order anything you want up to 10 euros
  • Eat 
  • Get on with your day 
Is breakfast included

Where’s the nearest supermarket

There is a small supermarket, Rapid Supermercados, located just a 2-minute walk away. It is open daily from 8.00–23.00. 


Where’s the nearest supermarket

Can I park my car nearby

Yes, Garaje AML is a one-minute walk away and costs 20 euros per day. It’s a secure, indoor, monitored parking garage.


Can I park my car nearby

How can I reach the apartment from the airport

Metro: Buy a metro ticket to the ‘Tribunal’ station. From the airport, you’ll need to first take the pink line (line 8) to the ‘Nuevos Ministerios’ station, where you’ll get out and change to the dark blue line (line 10). Once on the dark blue line, you’ll exit at ‘Tribunal’ station, then walk 3 minutes to Bob W.

Taxi: There’s a fixed rate of 30 euros to go from the airport to the city centre. Tell the taxi driver to take you to the address Calle Fuencarral 45.

Ride-hailing apps: Local people use Uber and Cabify instead of traditional taxis as they’re cheaper and easier to move around the city with. Enter your destination address as Calle Fuencarral 45. 

Download Uber (iOS | Android) and Cabify (iOS | Android). 

How can I reach the apartment from the airport

How can I regulate the temperature in my apartment

The air conditioner in your apartment both heats and cools the air, depending on the season and centralised settings. You can adjust the temperature and fan speed in your apartment though with these instructions: 

1. Make sure all windows are closed before turning on the air conditioner.

2. Press the on/off button in the upper right corner. A red light next to the button shows when on.

3. Set the temperature: Gently press the arrow buttons above and below the thermometer symbol. Bob recommends 21 ℃ or higher.

4. Set the fan speed: Gently press the “fan” button and choose L (low), H (high) or HH (super high).

How can I regulate the temperature in my apartment

Can I have an extra bed in my apartment

An extra single bed can be added to our Accessible Deluxe Chueca Design Studio upon request, but not to other apartments.

Can I have an extra bed in my apartment

Do you have twin beds

All of our apartments come with a double or queen-size bed and not separate twin beds. However, if you’re looking for an apartment with separate beds, one of our 1-Bedroom Chueca Design Suites has a queen-size bed in the bedroom and a 140 cm sofa bed in the living room. Reach out to our guest support team to ask about booking this particular suite. 

Do you have twin beds

How can I recycle

We have two different bins in every apartment in a kitchen cabinet along with a recycling guide sticker. Here’s a quick overview:

Pink bag – Bio

What belongs: Leftover food, fruit, vegetables, meat, fish, eggshells, shellfish, nuts, tea, coffee, used napkins, kitchen paper, corks, matches, flowers and plants.

What doesn’t belong: Diapers, feminine hygiene products, wet wipes, cigarette butts, chemicals, pet waste, cat litter, hair and other non-biodegradable items.

Yellow bag – General waste 

What belongs: Everything that doesn't go in bio.

How can I recycle

How do I use the smart TV

Turn on the TV and select the app you want to watch using your remote control. You will see that there are different buttons: Netflix, YouTube or Prime Video.

You can also use our Google Chromecast device to watch media from your device on the TV. Chromecast is already installed on the TV, just follow these instructions if you need help. 


How do I use the smart TV

Can I buy the water bottles or local coffee cups in the apartment

The ones in the apartment are not for sale. You can, however, buy the cups from Cristina Oria and water bottles from Dopper.

Can I buy the water bottles or local coffee cups in the apartment

House rulez

updated 29 mar 2022

House rules

Please read Bob's house rules carefully. If you break them, you will be charged a fine and/or your booking will be terminated – and no one wants that!
  • Respect your neighbours. You're sharing the building with other guests and residents. Be aware of your noise levels and keep things tidy. Quiet hours are 10 pm - 8 am daily.
  • No parties or any events that might disturb other guests. We know, parties are fun, but people need their rest too.
  • No pets, unless otherwise confirmed in advance by Bob W in writing. Just reach out with questions!
  • Shoes off inside. Not only does this reduce noise for your neighbours, but it also keeps the apartment clean and in good shape.
  • No smoking, even on balconies. Please use marked outdoor smoking areas.
  • No drugs or use of any illegal substances. If we find a reason to believe this is happening during or after your stay, you will be reported to the local authorities and that’d be a major bummer.
  • No rubbish in the hallways. Please check your apartment for instructions on how to deal with rubbish and recycling.
  • Respect our cleaners. Although each apartment is thoroughly cleaned after check-out, please pick up after yourself and use common sense when leaving. If you leave a big mess that takes extra time to clean up, you’ll be charged.
  • Keep to your check-in and check-out times. Your last-minute schedule changes impact our cleaners and other guests.
  • Report any possible damage you see in the apartment during your stay so Bob can fix it.
You are always fully responsible to pay for damages caused by you, your guests or pets. Any violations of the law or fraudulent activities will result in immediate termination of your booking and will be reported to the local police for further investigation. It’s Bob’s responsibility to make sure all guests are safe and have a good time! Thanks for your understanding and for helping us out with this.

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