For FAQ SAKE

Any questions?

Tower of London

How can I reach the apartment from the airport?

London has 5 airports, each having a connection to a different train station in London.

Heathrow (LHR):

Option 1 - take the Piccadilly line (tube) from Heathrow to Earl's Court and change to either the Circle or District line to Tower Hill and walk for 5 minutes.

Option 2 - take the LHR Express from LHR to Paddington, and then the Circle line to Tower Hill and walk for 5 minutes.

Gatwick (LGW):

You can take the train to:
London Bridge - from the station, either walk over the London Bridge, and towards Bob W Tower of London, about a 15-minute walk OR take Northern Line one stop to Monument, and walk for 5 minutes.

Blackfriars - either take the Circle or District line to Tower Hill and walk 5 minutes.

Victoria (Gatwick express, currently temp. suspended) - either take the Circle or District line to Tower Hill and walk for 5 minutes.

Stansted (STN):

Take the train to Liverpool Street station, and then walk for 15 minutes or take the Circle line to Tower Hill and walk for 5 minutes.

Luton (LTN):

Take the train to St Pancras International, then take the Circle line to Tower Hill and walk for 5 minutes.

London City Airport (LCY):

Take the Docklands Light Railway (DLR) to Tower Gate, then walk for 7 minutes.

Check CityMapper for real-time routes as trains may be cancelled, delayed, etc.

Where's the closest grocery shop?

Sainsbury's - 3-minute walk

40-45 Fenchurch St, London EC3M 4BE
‍

Tesco - 4-minute walk

Eastcheap, London EC3M 1AE

Where's the closest pharmacy?

Boots - 4-minute walk (near Sainsbury's)
138-140 Fenchurch St, London EC3M 6BL

Boots - 5-minute walk (near Tesco)
80 Cannon St, London EC4N 6AE

Where's the closest postbox? I wanna send a letter to my lover :)

Just across the road from the main entrance.

Where can I park my car?

Since we don't have parking of our own, the best place to check for parking is JustPark

Is breakfast included?

Breakfast isn’t included by default, but we do offer Breakfast Passes valid at handpicked, local cafes. You can purchase Breakfast Passes either when you book or in the online check-in form.

How it works:

Buy a Breakfast Pass through Bob
Follow the instructions to book your brekkie with the restaurant
Show your Breakfast Pass at the restaurant and order anything you want up to £15
Enjoy and get on with your day

How do I access the complimentary gym?

Reach out to us and we’ll sort you out.

Each guest can access the gym for free once per day. If you are staying longer than one night and would like to get a pass for all days, ask us for a 3 or a 5-day pass.

Do the apartments have extra pillows and blankets?

All beds are set up with four pillows and a king duvet. There are also two extra single duvets and four extra pillows + Towels in the built-in wardrobes. These are meant for the sofa beds, but you can use them as extras.

How do I access the luggage room?

The luggage room is located on the ground floor, the first door on the right-hand side. It has a sign on it. You can access the room with your apartment door code from 7 AM on your arrival day until 11 PM on your departure day.

Please note that all guests can access the luggage room, so Bob cannot take responsibility for any items left there.

What is the view from the apartments?

All “A” rooms face the street, and all “B” rooms face the building’s courtyard.

How do I operate the heating in the apartments?

The temperature on the display is the current temperature displayed in degrees Celsius

The time displayed is the current time

The symbol is temperature up

The symbol is temperature down

The “Set” button sets the temperature you have chosen

Thermostat

‍

The bathroom fan is too noisy and won't stop

Although we recommend keeping the fan on, it will switch off automatically about 20 to 30 minutes after you switch off the light. If the noise bothers you, you can turn it off using the switch above the bathroom door.

New WiFi, who dis?

The network name is your Bob W apartment number, and you’ll find the password in your online booking information and on the apartment wall near the postcards and tote bag.

If you have any trouble connecting, please reset the WiFi dongle by holding down the button on the dongle until all lights go off. Give it a moment, and press again until all lights come on. Wait a minute and try to reconnect. Repeat if and when necessary.

Am I supposed to heat up the coffee pot on the stove?

No. It is a metal coloured french press and should not be placed on the stove. Boil up some water with the electric kettle and pour it into the french press over some coffee and then place it on a cork pot mat.

‍

In apartment 4B, can I access the roof terrace?

No, unfortunately, this is not a terrace, but a roof, and therefore not suitable for regular use/walking etc.

Where's my bathroom light switch?

There's a cord hanging from the ceiling when you enter the bathroom: that's the light switch. Just pull to switch on, and pull again to switch off.

Can I have an extra bed in my appartment?

All apartments except 4B have a sofa bed suitable for two additional people. 4B has a sofa chair, so it can accommodate one extra person.

Do you have twin beds?

No, all our beds are UK King-size and cannot be split into two twins. There is, however, a sofa bed in each apartment in addition to the main bed (or a sofa chair in the case of apartment 4B).

How can I wash my clothes?

There is a washing machine in every apartment.

How can I wash my clothes?

Chilworths Launderette

32 Chilworth St, London W2 6DT - Open from Wednesday to Friday 10am to 7pm, Saturday 10am to 4pm.

Pristine Dry Cleaners

2 Craven Terrace, London W2 3QD - Open Monday/Tuesday 10 am to 6pm - Thursday/Friday 10am to 6pm - Saturday 10am to 2pm

‍

Does the building have a lift?

Unfortunately, it doesn’t have a lift or accessible rooms

Can I buy the water bottles or local coffee cups in the apartment?

The ones in the apartment are not for sale. Please contact our team about an item you desire.

Where can I find the first aid kit?

It's in the TV unit under the TV.

My dishwasher, washing machine, oven, extractor fan, or fridge have no power – now what?

It's most likely it is switched off from the fuse switch by accident. Please have a look around in the kitchen on the wall, you will notice switches with stickers underneath them. Make sure your problematic appliance is switched on. And try not to switch them off, as this would cut the power from the appliance.
‍

Kitchen hood

Dishwasher

2A/2B/4A: INDESIT DIF 04B1

3A: Zanussi ZDT21004FA

4B: Hdish 300 wizard Hoover

3B: Baumatic BDI 361

1A/1B: CANDY CDI 2012

Oven:

2B: Zanussi ZOB31301XK

All other rooms: Candy FP 815 X

Washing machine:

3A: Hotpoint BIWDHG75148

1B/2A/4B: HOTPOINT BHWM129

1A/2B: CANDY CIW 100

3B: BEKO WDIR 7543101

4A: HOTPOINT BHWD149, same as 129

‍

Ooh, a game console! How does it work?

On your remote, click "Source" and choose "Bob's retro games". Switch the console on, and voila. Please make sure to switch the console off when you’re done to be kind to the environment.

Nintendo

Where's the nearest hospital (with Urgent Care Unit)?

Guy's Hospital
Open 24 hours
Great Maze Pond, London SE1 9RT
They also have a walk-in unit.
‍
In case of emergency, call 999. In case of a non-urgency medical matter, call 111 (latter available only from UK numbers)

Can I have an extra bed in my apartment?

All apartments except 4B have a sofa bed suitable for two additional people. 4B has a sofa chair, so it can accommodate one extra person.

‍

How do I open the windows?

2A Video here
3A, Same system but FYI, the first 2 windows on left have a broken mechanism and cannot be open.

‍

What do I do with my rubbish?

Guests can contact GS-team and let them know that they require the trash to be taken out. If this is during business hours, trash will be taken out on the same day, if not, this will be done the following morning. Guests simply needs to leave the rubbish by the door inside their apartment if they need to change the bin, otherwise we will do it for them when disposing of the rubbish.

‍

I need toilet paper, kitchen towels, bin bags but it is now out of business hours?

In the luggage room, top of the cabinet in our baskets, there are extra consumables for any guests.

Toilet paper
Kitchen towels
Vacuum bags
Bin bags
Dishwasher tablet
Laundry detergent
Earplugs
Sleeping masks

‍

I need to weight my luggage, can you help?

Yes, we have a scale available in the luggage room.

‍

Where is the nearest post office?

City of London Post Office

Address: 12 Eastcheap, London EC3M 1AJ

Monday - 9am–6pm
Tuesday - 9:30am–6pm
Wednesday - 8:30am–6pm
Thursday - 8:30am–6pm
Friday - 8:30am–6pm
Weekend - Closed

Can we get a taxi number information where guests can book to go to the airport?

Minicabit

London City Taxis - Compare Taxi Fares In London And Book With The Cheapest Price

Welcome to The Official Black Cab COMPANY Most Trusted Cab

Are the apartments facing the street noisy?

They are definitely noisier than the ones facing the backyard. As this is London, guests can expect some noise from cars all day long. There are also 2 pub as neighbour, which closes at midnight everyday including Weekend. Therefore there are groups of people until that time. It is however, due to being in the City of London, fairly quiet at night compare to an area like Shoreditch.

Nice sofa-bed, guys, but, erm.... how do I open it?

Here's a link - how to make a bed starts 2:05 - https://scnv.io/FAWi

‍

For FAQ SAKE

faq

/

London

/

Tower of London