For FAQ SAKE

Any questions?

Tower Hill Studios

What is the view from the apartments?

Generally all rooms are front or side facing, you will get a view of a section of the street, a section of train-line and a section of London skyline.

Are the apartments facing the street noisy?

All rooms are triple glazed at this property, mitigating the noise of anything going on outside.

Street noise is low but trains do pass by during the day (Stops at Midnight, Restarts around 6am)

If you are looking for a quieter room, we always advise to go to a higher floor and choose a room ending in ‘06’ as this is furthest away from sources of noise.

Do the apartments have extra pillows and blankets?

All beds are set up with four pillows, a double / queen duvet and a throw.

Extra bedding will only be available by request.

My Bathroom Mirror light will not turn on

Both switches must be on outside of the bathroom. One controls the bathroom light and one controls the mirror light.

Can I have an extra bed in my apartment?

All rooms only can accommodate one Queen / Double bed. A baby cot can be placed in the room by request.

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Do you have twin beds?

No, all our beds are UK double or queen size and cannot be split into two twins.

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How do I open the windows?

All Windows should be unlocked. If you find them locked please contact us.

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How can I wash my clothes?

There is one washing machine on the ground floor, in the Washateria.

Am I supposed to heat up the coffee pot on the induction hob?

No. It is a metal coloured french press and should not be placed on the induction hob. Boil up some water with the electric kettle and pour it into the french press over some coffee and then place it on a place mat.

WiFi?

The network name is your Bob W Guest, and you’ll find the password in your online booking information and on the apartment wall near the postcards and tote bag.

If you have any trouble connecting, please contact Guest Success team.

How do I operate the Heating / Aircon Unit in the apartments?

Basic Aircon Controls

'O' = Menu (& Select on Menu)

'+' = Increase Temp / Scroll on Menu

'-' = Decrease Temp / Scroll on Menu

On / Off Button Top Right of Controls

My Oven, Extractor Fan, or Fridge have no power – now what?

Kitchen Appliances such as Induction Hobs and the Dishwasher have a switch that is underneath the sink, these need to be switched on at the wall for them to be working. Extractor fan and microwave have switches in the top central cupboard.

Ooh, a game console! How does it work?

The Games Console should already be plugged into the TV, up and running. please connect the controller from the brand wall. The HDMI channel on the TV must be changed to see the visuals of the game.

What do I do with my rubbish?

Guests can contact Guest Success and let them know that they require the trash to be taken out. If this is during business hours, trash will be taken out on the same day, if not, this will be done the following morning. Guests simply needs to leave the rubbish by the door inside their apartment if they need to change the bin, otherwise we will do it for them when disposing of the rubbish.

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I need toilet paper, kitchen towels, bin bags but it is now out of business hours?

In the shared Washateria, on the central shelving there are extra consumables for any guests.

Save the Trees Toilet Paper
Bob Blend Coffee
Spare Towels
Cleaning Cloth
Cleaning Sponge
Laundry Detergent Tablet
Dishwasher Tablet
Bin Bags
Sleeping Mask
Earplugs
Foot Blister Plasters
Sewing Kit
Luggage Scale
AA Batteries
AAA Batteries
Maps of London

I need to weight my luggage, can you help?

Yes, we have a scale available in the luggage room.

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Is breakfast included?

Breakfast isn’t included by default, but we do offer Breakfast Passes valid at handpicked, local cafes. You can purchase Breakfast Passes either when you book or in the online check-in form.

How it works:

Buy a Breakfast Pass through Bob
Follow the instructions to book your brekkie with the restaurant
Show your Breakfast Pass at the restaurant and order anything you want up to £15
Enjoy and get on with your day

How do I access the complimentary gym?

Reach out to us and we’ll sort you out.

Each guest can access the gym for free once per day. If you are staying longer than one night and would like to get a pass for all days, ask us for a 3 or a 5-day pass.

Where do I find a fire blanket?

These are installed inside a kitchen cupboard marked with a sticker on the outside.

Where can I find the first aid kit?

In the shared Washateria on the ground floor.

Does the building have a lift?

Yes, it has a lift as well as an ambulant accessible room on floors 1/2/3/4/5.

How do I access the luggage room?

The luggage room is located on the ground floor; It has a sign on it. You can access the room with your apartment door code from 7 AM on your arrival day until 11 PM on your departure day.

Please note that all guests can access the luggage room, so Bob cannot take responsibility for any items left there.

Where's the closest grocery shop?

Sainsbury's - 4 minute walk
33 Mansell St, London E1 8AA

Tesco - 4 minute walk
90 Mansell St, London E1 8AL

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Where's the closest pharmacy?

Boots - 9 minute walk
88 Aldgate High St, London EC3N 1LH

Chapel Pharmacy - 10 minute walk
139 Cannon St Rd, London E1 2LX

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Where's the nearest hospital (with Urgent Care Unit)?

Guy's Hospital
Open 24 hours
Great Maze Pond, London SE1 9RT
They also have a walk-in unit.

In case of emergency, call 999. In case of a non-urgency medical matter, call 111 (latter available only from UK numbers).

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Where is the nearest post office?

City of London Post Office

Address: 12 Eastcheap, London EC3M 1AJ

Monday: 9:00am–6pm
Tuesday: 9:30am–6pm
Wednesday: 8:30am–6pm
Thursday: 8:30am–6pm
Friday: 8:30am–6pm
Weekends: Closed

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How can I reach the apartment from the airport?

London has 5 airports, each having a connection to a different train station in London.

Heathrow (LHR):

Option 1 - take the Piccadilly line (tube) from Heathrow to Earl's Court and change to either the Circle or District line to Aldgate East and walk for 5 minutes.

Option 2 - take the LHR Express from LHR to Paddington, and then the Hammersmith and City line to Aldgate East Station Hill and walk for 5 minutes.

Option 3 - take the LHR Express from LHR to Paddington, and then the Elizabeth line to Liverpool Street Station. Take the District line to Aldgate East and walk for 5 minutes.

Gatwick (LGW):

Option 1 - take the Southern line to Victoria station, then the district line to Aldgate East and walk 5 minutes

Option 2 - take the Thameslink to Farringdon then the Hammersmith and City line to Aldgate East. Walk 5 minutes.

Stansted (STN):

Take the train to Liverpool Street station, then take the District line to Aldgate East and walk for 5 minutes.

Luton (LTN):

Take the bus to Luton Airport Parkway Rail Station, then the EMR to St Pancras International. Change to the metropolitan line to Aldgate. Walk 5 minutes.

London City Airport (LCY):

Option 1 - Take the Docklands Light Railway (DLR) to West Ham, then the District line to Algate East and walk 5 minutes.

Option 2 - Take the DLR to Stratford and change to the Central line direction Liverpool street station. Take the District line to Algate East and walk 5 minutes.

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Can we get a taxi number information where guests can book to go to the airport?

There are several taxi companies that can be used in London. Here is a list of the most popular providers. While in Central London, there is also the possibility to simply ‘raise a hand’ in the street and call in a ‘Black Cab’. They usually stay in London and surrounding areas.

Please use the following locational details when ordering and using any taxi services:

73 Chamber Street

London

E1 8BL

Eco Friendly Blackcab:

electriclondontaxi
Electric London Taxi were one of the first black cab companies inside London to offer an electric taxi service. They have one of the largest electric vehicle and low carbon emission fleets and offer easily the most progressive and comprehensive green taxi service around.
! Needs at least 12hours notice to be booked !
econyq
Premium chauffeur service

Regular company:

Find a taxi or minicab

Bolt app
iOS
Android
Uber (https://www.uber.com/gb/en/ride/how-it-works/) (should be used through the app)
Uber app
iOS
Android

Any Carpark?

Property doesn't hold a private car park. There are no public carparks around the property either. Hence these two providers are the only options to find possible available place. Guests will need to register with them and book either online our via their app.

NCP

Pre-book Airport & City Centre Parking with NCP

Guest simply need to choose “City & Town parking”
Enter our postcode E1 8BL
Enter date and time
They can then choose a carpark from the list which includes a map.

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Ring-go

Ring-go works better as an app, but can also be booked online via their website.

Simply follow this link to register your account and start booking.

https://www.myringgo.co.uk/register

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Tower Hill Studios