For FAQ SAKE

Any questions?

faq

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General

Where can I book a stay with Bob W?
Are any of your London apartments pet-friendly?
Who is Bob W?
Where can we store our luggage before check-in or after check-out
Will my reservation be impacted by the transition to Bob W?
How can we access the apartment?
Is there anything I need to do because of the rebrand?
Is there anything I need to do because of the rebrand?
Can I check-in earlier and check-out later?
Do you have breakfast included?
Can I add a baby crib to my apartment?
Who will send me an invoice for my stay?
Can I bring my pet?
Will check-in and check-out times change?
What will change in the property and/or services offered?
How long can I sleep with Bob W? A night, weeks or months?
Will you close down the hotel temporarily to rebrand to Bob W?
How to book business stays via the Bob W website?
How will you use my personal data?
Do I need to add my credit card to your check-in form?
Who can I contact with questions about the rebrand or my reservation?
What’s the cancellation policy?
I cannot access my apartment, my code is not working – what should I do?
Do you have complimentary WiFi?
Can I have a business relationship with Bob W?
Does Bob care about our planet and sustainability?
Where can I find the online check-in form?
I have not received any confirmation or information from you – what do I do?
Is smoking allowed?
Is there a fitness facility?
Can I take the 100% recycled tote bag with me?