For FAQ SAKE

Any questions?

General

Where can I book a stay with Bob W?

Always use our direct website which guarantees the best deals ;) To see all our options, visit this page. Another option is to reach out directly via email or telephone.

Are any of your London apartments pet-friendly?

Unfortunately, not in the majority of our apartments. Your furry friends will have to sit this one out.

Gulaid House Knightsbridge by Bob W - on request only. Please contact our Guest Success team.

Who is Bob W?

Bob W is a provider of exceptionally cool short-stay apartments throughout Europe. You can book a Bob W in Germany, Italy, Spain, The Netherlands, The United Kingdom, Denmark, Norway, Estonia, Finland and Greece with more markets to come pretty soon!

To find out more, feel free to visit out website www.bobw.co.

You can also sign up to our Inner Circle to get an immediate 5% discount for your next booking.

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Where can we store our luggage before check-in or after check-out

Some of our locations have on-site luggage storage possibilities. And even if we don’t, our team will gladly help you with options, so just reach out directly!

Will my reservation be impacted by the transition to Bob W?

No. Easy, right? All your reservations will remain confirmed and unchanged.

How can we access the apartment?

Our apartments are contactless and keyless, meaning there’s no front desk and you can access them with a door code any time during your stay. To get your door code, please fill in the online check-in form, sent to your email, well before your arrival. After you complete the form, we’ll send you your door code one day before your arrival. If you book less than one day before your arrival, we’ll ask you to complete the online check-in form right away so you can get your door code in a snap. Alternatively, click on the person icon in the top right of our website (you will need your last name and booking number).

Is there anything I need to do because of the rebrand?

Before you arrive, we will send you a link so you can check in online through our guest area. That’s it! There is nothing else you need to do.

Is there anything I need to do because of the rebrand?

Before you arrive, we will send you a link so you can check in online through our guest area. That’s it! There is nothing else you need to do

Can I check-in earlier and check-out later?

Check-in time starts from 3 PM and check-out time is 11 AM. We love to make special requests happen, but we cannot always guarantee late check-out/early check-in as it depends on other guests and our cleaners' schedules. Our online check-in form asks you for your arrival and departure times, and subject to availability, you can add additional hours to your stay. Additional charges may apply. If you’d like to change your information after submitting it, please reach out directly!

Do you have breakfast included?

Breakfast isn’t included by default, but we do offer Breakfast Passes from 9€ per person which you can purchase either when you book or in the online check-in form. Bob has partnered up with three local cafes (Fazer Cafe Kaisaniemi / Espresso House Mikonkatu / Kanniston Leipomo Yliopistonkatu) which are a short walk from the building and offer special breakfast packages. See your online booking information for more details.

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Can I add a baby crib to my apartment?

Yes, you can select this when completing your online check-in form.

Who will send me an invoice for my stay?

If you checked in before 01 January 2025, you will receive your invoice from the previous operator. If you checked in on or after 01 January 2025, you will receive your invoice from Bob W.

Can I bring my pet?

It depends on the building. Unfortunately, while we love our furry friends as much as you do, we cannot welcome them in all of our apartments as each building has its own rules. Please reach out directly about staying with your pet.

Will check-in and check-out times change?

The check-in time will be 15:00. Check-out is at 11:00.

What will change in the property and/or services offered?

Following the rebrand, you will have access to our super modern Guest Area. Through the Guest Area, you will be able to see your reservation details, book add-ons to your stay such as breakfast or late check-outs (among many others!), and access your room - all from your phone!

You will also have access to expansive customer service from our Guest Success Team and we will provide you with carefully selected local amenities during your stay.

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How long can I sleep with Bob W? A night, weeks or months?

Bob’s apartments have everything you need to stop by or stick around for longer. You can stay anywhere from one night to many months at a time. Daily, weekly and monthly rates automatically applied when you book direct on our website.

Will you close down the hotel temporarily to rebrand to Bob W?

No. The property will remain open and operational throughout the entire process. It will be business as usual without interruption.

How to book business stays via the Bob W website?

Follow the steps below to book your stay through bobw.co

1. Fill in your stay details on the Booking Engine on our front page (City / Dates / Guests) and Click Search

2. You can modify the details and add additional filters on the new Booking page, which opened

3. If you have a special voucher to use, click on Apply Voucher, insert your special code and click Apply

4. Scroll through the options and click your preferred category to get more details and book

5. Click Book Now to proceed. Fill in the guest details, select the rate, fill in the payment details and Confirm and book

Well done! Now sit back and wait for a confirmation email, which will be sent to you shortly. The email includes a link to an online check-in, which is required to finalize your booking.

If you have any questions or need any help with making a booking, reach out to us:

hello@bobw.co +372 5192 0527

How will you use my personal data?

To ensure a seamless experience, Bob W. and its parent company, Charly Hospitality GmbH, will receive your personal information as part of the rebrand. This transfer of data is required for processing your reservation and facilitating your stay.

We are committed to handling your personal data responsibly and in full compliance with the General Data Protection Regulation (GDPR). Your information will be used solely for managing your reservation and delivering the services related to your booking.

Under GDPR, you have the following rights:

Access your personal data.
Request corrections to any inaccurate information.
Object to certain types of processing or request data deletion, where applicable.

Please rest assured that your data will not be used for marketing purposes unless you explicitly consent to this during the check-in process.

If you have any questions about how we are using your data or you would like to exercise your rights, please contact us at the details provided below.

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Do I need to add my credit card to your check-in form?

Depends on your booking. If the accommodation is all charged and paid for by your company or an online travel agent you have booked through, then there is no need to add your credit card details to the booking. Our online check-in form asks these details in case you decide to add additional services (breakfast, parking, etc.) to your booking. Please feel free to leave these fields empty and exit the browser.

Who can I contact with questions about the rebrand or my reservation?

You can always reach us via telephone, WhatsApp or E-Mail 24/7, 365 days a year.

Telephone: +49 3025559450

WhatsApp: +49 1573599 5224

E-Mail: hello@bobw.co

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What’s the cancellation policy?

Plans change – we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’, you can cancel your reservation up to 24 hours before the 3 PM check-in time on your arrival day. If you cancel the stay outside of this free cancellation window, the whole amount of your stay will be charged to your credit card. If you’ve reserved through a different booking site, please refer to the cancellation policy on that site. All cancellation requests must go through the original booking channel.

I cannot access my apartment, my code is not working – what should I do?

Your door code is activated 15 minutes before your reservation starts. If this is not the issue, the best thing is to call us. We’ll guide you and make sure you get in.

Do you have complimentary WiFi?

Of course! You’ll find the login details in your online booking as well as in the apartment on the wall with the other signs and postcards.

Can I have a business relationship with Bob W?

Yes you can. We have company and community products available for you guys. Check out more details on our biz site or reach out directly at biz@bobw.co.

Does Bob care about our planet and sustainability?

F*#k yeah! Sustainability is at the core of everything we do at Bob W. Get the lowdown on how we are rethinking sustainability in hospitality here.

Where can I find the online check-in form?

An email with a link to check-in online will be sent to your email before arrival. Make sure you have provided us with your email address. Alternatively, you can click the Check-in option when clicking on the person icon in the top right of our website (you will need your last name and booking number from the confirmation email we will have sent you).

I have not received any confirmation or information from you – what do I do?

Please double check that you have provided us with your correct email address and telephone number. Our check-in information is always sent via email as well as your other preferred channels (like SMS). If you are not receiving anything, please reach out.

Is smoking allowed?

Smoking is forbidden in all our apartments. Please exit the building and use a designated smoking area, and do not throw cigarette butts on the ground.

Is there a fitness facility?

Not on-site, but we offer complimentary local gym access in all locations. We also have yoga mats and complimentary access to the online studio Yogaia. See city-specific FAQs for more details or reach out to us.

Can I take the 100% recycled tote bag with me?

Yes! Feel free to take it with you around the neighbourhood, leave it in the apartment or keep for your next adventures. As long as you don’t throw it away :)

For FAQ SAKE

faq

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General