5.1 It is extremely important for NAHVL that our apartments are clean, comfortable and that every Guest feels at home during his/her stay in our Apartment. Therefore, we expect that all Guests abide by certain standards and rules during their stay at our Apartment. Therefore, we have adopted the Use Policy & Standards for Stays described in this section. If after the self-check in, the Guest discovers that the Apartment is not in suitable condition or there is any damage in the Apartment (such as, for example, broken or non-working items, any damage, such as water damage), this shall be immediately reported to NAHVL to avoid any fees or penalties to the Client after the check-out.
5.2 The Client undertakes to make sure that all Guest(s) use the Apartment prudently, with good care and abide the following standards:
5.2.1 parties and events: parties or any kind of events in the Apartment that might disturb other guests are not permitted;
5.2.2 guests allowance: only Guests who are checked-in should be allowed to enter the Apartment; allowing additional guests to enter the Apartment, if not confirmed by NAHVL in written form, is not permitted;
5.2.3 maximum capacity: each Apartment shall have a maximum capacity, meaning the maximum amount of sleeping places confirmed by NAHVL; allowing guests exceeding the maximum capacity to enter the Apartment is not permitted;
5.2.4 business: using the Apartment(s) for business purposes or registering the address of the Apartment for business, is not permitted, unless otherwise confirmed by NAHVL in written form in advance;
5.2.5 pets: pets are not allowed in the Apartment, unless otherwise confirmed by NAHVL in written form in advance;
5.2.6 cleanliness: after checkout, the Apartment should be left in the state that does not require excessive or deep cleaning; if the Apartment is left in the state requiring excessive or deep cleaning Extra Fee for cleaning might be applied;
5.2.7 noise: noise in the Apartments during night time (from 10 PM until 7AM) is not allowed and we expect our Guests to respect the silence during night time;
5.2.8 smoking: smoking (including via electronic devices) is strictly forbidden in the Apartments, expect for in specifically marked areas (if any), please note that the restriction also applies to balconies and other outdoor areas of the Apartment, unless specifically marked otherwise. Guests found smoking in non-designated areas will be subject to a penalty fee of up to EUR 250 + VAT per occurrence. This fee will be charged to the guest's credit card on file or added to their final bill upon checkout. Additionally, repeated violations of the no-smoking policy may result in eviction from the premises without refund. Please see clause 5.4 for more details;
5.2.8.1. tampering with fire equipment, including but not limited to fire extinguishers, smoke detectors, and fire alarms, is strictly prohibited. Guests found tampering with or disabling any fire safety equipment will be subject to immediate eviction from the premises without refund. Additionally, a penalty fee of up to EUR 500 + VAT may be charged to cover any damages or costs incurred as a result of the tampering. Bob W reserves the right to take legal action if necessary. The safety and security of all guests are of utmost importance, and any interference with fire equipment poses a serious risk to everyone on the premises. Please see clause 5.4 for more details;
5.2.9 check-in time: the Guests should complete check-in by the designated checkout time indicated on the Reservation Confirmation;
5.2.10 check out time: the Guests should complete check out by the designated checkout time indicated on the Reservation Confirmation;
5.2.11 parking: if the Apartment Reservation includes the designated parking spot, the Guests are permitted to use the designated parking location and hours, and the number of car(s) as indicated in the Reservation Confirmation; please note that many of the Apartments do not include the designated parking spot and the parking might be allowed near or around the area of the Apartment on the street;
5.2.12 fire: using open fire in the Apartments is strictly forbidden;
5.2.13 electricity: leaving any electrical devices unattended is strictly forbidden;
5.2.14 cooking: leaving the Apartment during cooking or using the stove or oven is strictly forbidden, smoke extractor should be used every time while cooking on the stove or oven;
5.2.15 vandalism and damage: damaging and destroying objects and things in the Apartment is strictly forbidden, the Apartment should be returned in the same condition it was before the arrival of the Guest; if the objects or things are damaged or destroyed, Extra Fee for damages might be applied;
5.2.16 drug use and possession: the use, possession, distribution, or sale of illegal drugs or controlled substances is strictly prohibited within the Apartment or on any part of a building operated by NAHVL. This includes all common areas, parking lots, and other facilities. Any violation of this policy will result in immediate action, which may include notification to law enforcement authorities.
5.3 The Apartment reserved by the Client might have its own specific House Rules specifying the rules applicable, for example, regarding waste sorting, silent time and/or electronics and in respect of property, neighbours and community. The Client undertakes to make sure that each Guest abides by the House Rules during their stay at theApartment. Specific House Rules applicable for the Apartment are published on the Website or available on paper at the Apartment;
5.4 If the Client violates the Use Policy & Standards for Stays, NAHVL is entitled to claim the contractual penalty (liquidated damages) in the amount of EUR 500 + VAT from the Client for each violation. In addition, NAHVL is entitled to claim damages caused by the breach by the Client exceeding the amount of contractual penalty;
5.5 For guests with extended stays (defined as stays exceeding 14 days) the Company reserves the right to collect a security deposit prior to/upon check-in. The security deposit, which may vary based on the length of the stay, is intended to cover any incidental charges, damages, or other unforeseen expenses that may occur during the course of the guest's stay. The deposit will be pre-authorized on the guest's credit card and will be released within 10 business days of y check-out, provided no charges or damages are incurred.
The hotel reserves the right to deduct any applicable charges from the security deposit, including but not limited to, property damage, or additional cleaning fees. The remaining balance of the security deposit, if any, will be refunded to the guest in accordance with the policies of the guest's financial institution.
By proceeding with the reservation, the guest agrees to the terms and conditions outlined herein and authorises the hotel to collect and process the security deposit as described.
