First, make sure all the windows are closed. Running the AC with open windows is bad for the environment and will break the machine. To adjust the temperature, gently press the “plus” and “minus” buttons on the control panel. To adjust fan speed gently press the “fan” button and choose a speed: A – for automatic (and Bob’s fave), which maintains your chosen temperature and is the most eco-friendly. Or a number from 0 (Fan off) to 3 (Fastest speed).

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The ones in the apartment are not for sale. You can, however, buy them directly from the artist and supplier: http://tuulisaarelainen.com/ and Dopp er.

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No. It is a metal coloured french press and should not be placed on the stove. Boil up some water with the electric kettle and pour it into the french press over some coffee and then place it on a cork pot mat.

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Easy! Once you turn on the TV, the general menu will give you the option to access Netflix with your login details. If you prefer to watch local TV channels, simply change the source on the TV.

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Our gym partner is Fitness24Seven. The closest one is located at Pitkänsillanranta 3, a 7-minute walk, but you can also use any other location. You will find the gym passes in the apartment on the wall with the postcards and tote bag. This short video explains how to access the gym. If you need help, reach out directly!

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Yes, there is a dish washer in the kitchen.

• Load the dishes to the washer
• You can find the dish washer capsules in the cupboard above the sink
• Put one capsule in the designated capsule spot and close it. (On the machine door, on the inside side of the machine) Turn on the water flow for the machine. The turning button is marked with a sticker and locates at the sink
• Choose the washing program which you wish to use (on top of the machine door)
• Press ‘'START'' button and close the door
• Once the machine is done, it will open switch itself off automatically and open the door
• Turn off the water flow

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Yes, there is a washing machine in the bathroom.

• Load your clothes in the machine and close it
• You can find the washing liquid from the cupboard under the sink.
• Add the liquid to the machine as advised on the package (usually a 1-2 corks)
  
• Open the water flow for the machine (look at the placed stickers where it points out where to turn it)
• Choose the program and press start
  
• After when you are done, turn off the water flow

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Some of the apartments have private saunas. You will see if the apartment has one in the online descriptions while booking and also in your booking information. There are instructions in the sauna on how to operate it.

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We do not have apartments with twin beds, but most of our apartments can sleep people in two separate beds using the main bed and the armchair/sofa bed.

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We have some apartments with an armchair that opens up into an extra single bed and others with a sofa that opens to become a double bed. This is written in the apartment descriptions while booking and in your booking confirmation. Remember to tell us the correct number of guests so we can prepare the extra beds for you!

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Your access code will be activated for the main door and luggage room from 7 AM on your check-in day and will expire at 11 PM on your check- out day. The luggage room is camera monitored 24/7.

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There are two main harbours in Helsinki: West Harbour and South Harbour. You can arrive from both by tram, taxi or Uber.
From West Harbour: Take the tram nr. 7 to the stop ‘Mikonkatu’ and walk 4 minutes to Bob W, or take tram nr. 9 to the stop ‘Kaisaniemenkatu’

which is right outside Bob W. See the schedules here.
From South Harbour: Take the tram nr. 5 directly from the harbour to the stop ‘Aleksanterinkatu’ and walk 5 minutes. See the schedules here.

Alternatively, it’s about a 20-minute walk from the harbour to the building.

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No. All other Estonishing Stay will operate as usual.If you have any questions, or what like to speak to a human, please drop us a message via the following channels:

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

Nope! Bob W ambassador will remain open and from the 19th of September 2022 the transformation is done and dusted.If you have any questions, or what like to speak to a human, please drop us a message via the following channels:

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

The new name of the property is ‘'Bob W Ambassador’'. Any additional information you can find here in this FAQ.If you have any questions, or what like to speak to a human, please drop us a message via the following channels:

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

All guests who arrive on 19th September or later will recieve a new booking confirmation email and have to complete online check-in process. As there is no front desk or staff at Bob W Apartments, then in order to access the Service and the Apartment, you (the guest) need to complete an online self check-in process prior to arrival. Bob W Apartments have keyless access and self check-in availability 24/7, 365 days of the year. Pretty bad ass if you ask me.

It’s not possible to book specific apartments, however you can book a specific apartment category. But if you want to re-book that honeymoon suite you stayed in last year for a romantic getaway, reach out to ambassador@bobw.co and let’s see if Bob W hook you up.

The check-in is even more flexible! Our standard NEW check-in time is 15:00 (used to be 16:00).

You can find all information you need from our digital Guest Area. You can access Guest Area after you have completed your check-in. In the Guest Area you will find your door code, wifi code, can schedule cleanings, access the Breakfast pass and other cool stuff.When signing up for Bob W’s loyalty program, called Inner Circle, you can get an immediate 10% of your next stay, and start collecting our loyalty benefits. Check out https://bobw.co/signup for more information.If you have any questions, or what like to speak to a human, please drop us a message via the following channels:

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

Yes, you are able to book via the usual channels of Online Travel Agents. You can also book a stay via Bob W’s website, Bob W | Exceptionally cool short-stay apartments. When signing up for Bob W’s loyalty program, called Inner Circle, you can get an immediate 10% of your next stay, and start collecting our loyalty benefits. Sounds like a win-win situation to me!

If you have any questions, or what like to speak to a human, please drop us a message via the following channels:

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

If you are interested in corporate rates, please reach out to marjaliisa@bobw.co to set you up!

Excellent question! Moving forward you will receive communication from @bob.co domain. Related to your Bob W Ambassador booking. So if you have an active booking at the Ambassador, please keep an eye out for messages from Bob W. Do you (also) have booking at other Estonishing Stays locations? You will continue to receive communication via the Estonishing Stay domain.

Bob W is a provider of exceptionally cool short-stay accommodation, similar to Estonishing Stay. Bob W is active across Europe and acquired Estonishing Stay in 2022 and Bob W is the first international climate-neutral hospitality provider. Interested in reading more about the acquisition? Check out the Official Bob W Acquisition Announcement here. Intersted in reading more about Bob W’s sustainability efforts? Check out our Sustainability Actions here.

You can book a stay via Bob W’s website, www.bobw.co. It will not be possible to book a stay at the Bob W Ambassador via Estonishingstay.ee anymore.Tip: When signing up for Bob W’s loyalty program, called Inner Circle, you can get an immediate 10% of your next stay! Check outhttps://bobw.co/signup for more information.

Aboslutely nothing! Easy right? If you have an existing booking or have a new booking your booking is still valid, so nothing to worry about!In-house guests do not need to check-in or do anything. Are you checking in on or after Monday September 19th 2022? In order to make your experience even smoother, Bob W requires you to fill in a digital check-in. This email will be send prior to your stay. Still have a question about your stay or booking, drop us a message!

Telephone: +372 668 0366

Whatsapp: +372 8272 1003

Email: ambassador@bobw.co

No. It is a metal coloured french press and should not be placed on the stove. Boil up some water with the electric kettle and pour it into the french press over some coffee and then place it on a cork pot mat.

Reach out to us and we’ll sort you out.

Each guest can access the gym for free once per day. If you are staying longer than one night and would like to get a pass for all days, ask us for a 3 or a 5-day pass.

There is a washing machine in every apartment.

No, all our beds are UK King-size and cannot be split into two twins. There is, however, a sofa bed in each apartment in addition to the main bed (or an armchair bed in the case of apartment 4B).

All apartments except 4B have a sofa bed suitable for two additional people. 4B has a sofa chair, so it can accommodate one extra person.

Breakfast isn’t included by default, but we do offer Breakfast Passes valid at handpicked, local cafes. You can purchase Breakfast Passes either when you book or in the online check-in form.

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How it works:

• Buy a Breakfast Pass through Bob
• Follow the instructions to book your brekkie with the restaurant
• Show your Breakfast Pass at the restaurant and order anything you want up to £15
• Enjoy and get on with your day

The network name is your Bob W apartment number, and you’ll find the password in your online booking information and on the apartment wall near the postcards and tote bag.

If you have any trouble connecting, please reset the WiFi dongle by holding down the button on the dongle until all lights go off. Give it a moment, and press again until all lights come on. Wait a minute and try to reconnect. Repeat if and when necessary.

Since we don't have parking of our own, the best place to check for parking is JustPark

There's a cord hanging from the ceiling when you enter the bathroom: that's the light switch. Just pull to switch on, and pull again to switch off.

Just across the road from the main entrance.

Guy's Hospital
Open 24 hours
Great Maze Pond, London SE1 9RT
They also have a walk-in unit.
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In case of emergency, call 999. In case of a non-urgency medical matter, call 111 (latter available only from UK numbers)

Boots - 4-minute walk (near Sainsbury's)
138-140 Fenchurch St, London EC3M 6BL

Boots - 5-minute walk (near Tesco)
80 Cannon St, London EC4N 6AE

Sainsbury's - 3-minute walk

40-45 Fenchurch St, London EC3M 4BE
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Tesco - 4-minute walk

Eastcheap, London EC3M 1AE

On your remote, click "Source" and choose "Bob's retro games". Switch the console on, and voila. Please make sure to switch the console off when you’re done to be kind to the environment.

It's most likely it is switched off from the fuse switch by accident. Please have a look around in the kitchen on the wall, you will notice switches with stickers underneath them. Make sure your problematic appliance is switched on. And try not to switch them off, as this would cut the power from the appliance.

Although we recommend keeping the fan on, it will switch off automatically about 20 to 30 minutes after you switch off the light. If the noise bothers you, you can turn it off using the switch above the bathroom door.

It's in the TV unit under the TV.

These are installed inside a kitchen cupboard marked with a sticker on the outside.

No, this is not a terrace but a regular roof which we aren’t allowed to walk on

The temperature on the display is the current temperature displayed in degrees Celsius

The time displayed is the current time

The symbol is temperature up

The symbol is temperature down

The “Set” button sets the temperature you have chosen

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Unfortunately not. Your furry friends will have to sit this one out.

All “A” rooms face the street, and all “B” rooms face the building’s courtyard.

The luggage room is located on the ground floor, the first door on the right-hand side. You can access the room with your apartment door code from 7 AM on your arrival day until 11 PM on your departure day. Please note that all guests can access the luggage room, so Bob cannot take responsibility for any items left there.

All beds are set up with four pillows and a king duvet. There are also two extra single duvets and four extra pillows in the built-in wardrobes. These are meant for the sofa beds, but you can use them as extras.

Unfortunately, it doesn’t have a lift or accessible rooms

London has 5 airports, each having a connection to a different train station in London.

Heathrow (LHR):

Option 1 - take the Piccadilly line (tube) from Heathrow to Earl's Court and change to either the Circle or District line to Tower Hill and walk for 5 minutes.
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Option 2 - take the LHR Express from LHR to Paddington, and then the Circle line to Tower Hill and walk for 5 minutes.

Gatwick (LGW):

You can take the train to:
London Bridge - from the station, either walk over the London Bridge, and towards Bob W Tower of London, about a 15-minute walk OR take Northern Line one stop to Monument, and walk for 5 minutes.

Blackfriars - either take the Circle or District line to Tower Hill and walk 5 minutes.

Victoria (Gatwick express, currently temp. suspended) - either take the Circle or District line to Tower Hill and walk for 5 minutes

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Stansted (STN):

Take the train to Liverpool Street station, and then walk for 15 minutes or take the Circle line to Tower Hill and walk for 5 minutes.

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Luton (LTN):

Take the train to St Pancras International, then take the Circle line to Tower Hill and walk for 5 minutes.

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London City Airport (LCY):

Take the Docklands Light Railway (DLR) to Tower Gate, then walk for 7 minutes.

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Check CityMapper for real-time routes as trains may be cancelled, delayed, etc.

There is a shared washeteria near the shared kitchen where you can wash your clothes. 

Washing machine instructions

1. Press the “on/off” button to turn on the machine. 
2. Open the detergent/softener drawer on the left side.
3. Pour in detergent (liquid only) and softener (if desired) into the matching compartments. There are complimentary detergent and softener on the shelves in this room.
4. Add clothes and spin the control wheel to select a washing programme. Bob recommends “Eco 40-60” or “Quick Wash 15”. 
5. Close the machine door and hold the “play/pause” button to start.

Please note: Collect your clothes as soon as the washing machine programme ends so others can use the machine. If someone has not collected their washed clothes, feel free to gently place the clothes on top of the washing machine. 

Drying instructions

1. Do not use the drying function on the washing machines. It occupies the machine for a long time and is worse for the environment than air drying. 
2. Please take a folding air drying rack (available in this room) to your apartment and hang your clothes to dry there. Please return the rack when finished so others can use it.
   

The air conditioner in your apartment both heats and cools the air, depending on the season and centralised settings. You can adjust the temperature and fan speed in your apartment though with these instructions: 

1. Make sure all windows are closed before turning on the air conditioner.

2. Press the on/off button in the upper right corner. A red light next to the button shows when on.

3. Set the temperature: Gently press the arrow buttons above and below the thermometer symbol. Bob recommends 21 ℃ or higher.

4. Set the fan speed: Gently press the “fan” button and choose L (low), H (high) or HH (super high).

There is a small supermarket, Rapid Supermercados, located just a 2-minute walk away. It is open daily from 8.00–23.00. 

The ones in the apartment are not for sale. You can, however, buy the cups from Cristina Oria and water bottles from Dopper.

Turn on the TV and select the app you want to watch using your remote control. You will see that there are different buttons: Netflix, YouTube or Prime Video.

You can also use our Google Chromecast device to watch media from your device on the TV. Chromecast is already installed on the TV, just follow these instructions if you need help. 

All of our apartments come with a double or queen-size bed and not separate twin beds. However, if you’re looking for an apartment with separate beds, one of our 1-Bedroom Chueca Design Suites has a queen-size bed in the bedroom and a 140 cm sofa bed in the living room. Reach out to our guest support team to ask about booking this particular suite. 

An extra single bed can be added to our Accessible Deluxe Chueca Design Studio upon request, but not to other apartments.

We have two different bins in every apartment in a kitchen cabinet along with a recycling guide sticker. Here’s a quick overview:

Pink bag – Bio

What belongs: Leftover food, fruit, vegetables, meat, fish, eggshells, shellfish, nuts, tea, coffee, used napkins, kitchen paper, corks, matches, flowers and plants.

What doesn’t belong: Diapers, feminine hygiene products, wet wipes, cigarette butts, chemicals, pet waste, cat litter, hair and other non-biodegradable items.

Yellow bag – General waste 

What belongs: Everything that doesn't go in bio.

You have the option to add Breakfast Passes at our partner cafe Harina to your booking for 10 euros per guest per day. The cafe is located just 1 minute away from Bob W. Breakfast Passes can be added to your booking in the online Guest Area. By pre-purchasing a Breakfast Pass, you don’t need to pay for your meal at the cafe. 

How it works: 

• Show your Breakfast Pass
• Order anything you want up to 10 euros
• Eat 
• Get on with your day 

Yes, Garaje AML is a one-minute walk away and costs 20 euros per day. It’s a secure, indoor, monitored parking garage.

Metro: Buy a metro ticket to the ‘Tribunal’ station. From the airport, you’ll need to first take the pink line (line 8) to the ‘Nuevos Ministerios’ station, where you’ll get out and change to the dark blue line (line 10). Once on the dark blue line, you’ll exit at ‘Tribunal’ station, then walk 3 minutes to Bob W.

Taxi: There’s a fixed rate of 30 euros to go from the airport to the city centre. Tell the taxi driver to take you to the address Calle Fuencarral 45.

Ride-hailing apps: Local people use Uber and Cabify instead of traditional taxis as they’re cheaper and easier to move around the city with. Enter your destination address as Calle Fuencarral 45. 

Download Uber (iOS | Android) and Cabify (iOS | Android). 

You can access MyFitness Balti Jaama Turg in our Telliskivi neighbourhood, in the basement of the “Balti Jaam” market building.

You can google “MyFitness Balti Jaama Turg” to find it. Once you arrive, tell the gym's front desk that you are friends with Bob W and show your booking confirmation email as proof.

If you need help, chat with Bob W (+372 519 205 27)

P.S. One complimentary access per guest per day limit ;)

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Plans change—we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’ you can cancel your reservation up to 24hrs before the 3PM check-in time on your arrival day. If you cancel the stay out of this free cancellation window, the whole amount of your stay will be charged from your credit card. 
If you have booked your stay with the ‘Pay Now’ option you can not cancel the stay for free or change your stay dates. The whole amount of your stay will be charged from your credit card one hour after the booking has been created.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.

Breakfast isn’t included by default, but we do offer Breakfast Passes for 9€ per person which you can purchase either when you book or in the online check-in form. Bob has partnered up with three local cafes (Fazer Cafe Kaisaniemi / Espresso House Mikonkatu / Kanniston Leipomo Yliopistonkatu) which are a short walk from the building and offer special breakfast packages. See your online booking information for more details.

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Of course! The network name is your Bob W apartment number, and you’ll find the password in your online booking information and on the apartment wall near the postcards and tote bag.

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Take the train (P or I) directly from the Airport station to the Central Railway station. The apartments are a 5-minute walk from there. See the train schedules here.

Alternatively, you can take a taxi or use the Uber app for a ride.

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There is paid underground parking close by called “Aimo Park | Kauppakeskus Kluuvi” or “Kluuvi Europark”.

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We love a green mind! The apartment kitchens have recycling bins, and our cleaners will empty these during weekly cleanings. However, if you have a lot of recycling or would like to take it out yourself, there are big bins for recycled waste on the “L” floor of the building, which you can reach by lift.

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Plenty of ideas here - Telliskivi is full of awesome places and that’s what we are all about - making sure you experience all the fun in the coolest neighbourhood in town! See our blog for local secrets and inspiration. You can always reach out to Bob and he’ll have loads of places for you to go to.

About 3 min walk from the house towards Telliskivi tram station, just turn left from the house and walk straight until you come across a red supermarket called Rimi.

Please use the controller on the wall to adjust the under floor heating - 5 is the highest and 1 is the lowest. Voilà ;)

The ones in the apartment are not for sale :/ You can however buy them directly from the artist and supplier: Raili Keiv and Dopper.

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All of them are located just a few km from the city centre. 

Tallinn Airport - Taxi, Uber, Bolt (10min); Tram nr 4 (Airport to Hobujaama) + tram nr 1 or 2 from Hobujaama to Telliskivi stop (30 min). 
Ferry Terminal - Taxi, Uber, Bolt (10min); Tram nr 2 or 4 from Linnahalli to Telliskivi stop (15min).
Bus Station - Taxi, Uber, Bolt (10min); Tram nr 2 from Bussijaam to Telliskivi stop (25min).

See the timetables.

Feel free to take it with you around the neighbourhood, leave it in your apartment or keep for your next adventures. As long as you don’t throw it away :)

Damn right there is! We offer complimentary local gym access with every apartment. We also have 2x yoga mats in every apartment and a complimentary access to online studio Yogaia. See city-specific FAQs for more details or reach out to Bob.

F*#k yeah! Sustainability is at the core of everything we do with Bob W. Get the lowdown of how we are rethinking sustainability in hospitality here.

Yes you can. We have company and community products available for you guys. Check out more details on our biz site or reach out directly biz@bobw.co.

With Bob W you always know what you get. Bob gives you the best of both worlds: neighbourhood apartments where home meets hotel. Read more about the 12 things you can expect from every Bob W via this link.

Always use our direct website which guarantees the best deals. ;) To see all our apartments visit this page.
Another option is to reach out directly via email or telephone.

No. It is a (metal colour) french press and should not be placed on the stove. Boil up some water with the kettle and pour it into the french press over some coffee and then place it on a cork pot mat.

It might be the case that it’s locked - hold down the lock sign for a few seconds and it will turn on.

This rarely happens but if it does - best thing is to call us. We’ll guide you and make sure you get in.

Of course! The network name is your Bob W apartment number and you’ll find the password in your access message.

To turn off the TV please use both left and right on/off buttons on Telia TV (smaller) remote. This will switch off not only the TV but also the digi-box.

TV switches on when pressing both left and right on/off buttons on the Telia TV (smaller) remote. For Netflix you can use the bigger remote to navigate to the on-screen Netflix button. It is necessary to use your own account for Netflix. And don’t forget to log out of your account before you leave!

We do not have saunas in house but it can be used in MyFitness Balti Jaam which you can go to complimentary when staying with Bob.

Your brand wall in the apartment has all the information! ;) You are entitled to use MyFitness Balti Jaam during your stay.

We love a green mind! Recycled waste can be thrown in the bins located in the wooden enclosure on the right side of the building. You can access it with your apartment access code. You may also take empty bottles to the recycling point which is in the Rimi shop near our house in exchange for cold hard cash (3 min walk).

Not included, but we do offer a breakfast package! We do not have breakfast on property but Bob has partnered up with several cafes and restaurants in Telliskivi who offer awesome breakfast. This can be purchased for 8€ per person - you can choose between 2 different breakfast spots we handpicked just for you.

We do have a couple of apartments with premium bunk beds that are great for twin bed setup. All of our other apartments have double or queen beds big enough for 2 persons. Some of these apartments also have a twin bed possibility using the extra bed as a second bed (loveseat and sofa).

Yes! We have some apartments with a loveseat that opens up to an extra single bed and some apartments with a sofa which open to become a double bed. Additional charges may apply.

Depends on your booking. If the accommodation is all charged and paid for by your company or an online travel agent you have booked through then there is no need to add your credit card details for the booking. Our online check-in form asks these details in case you decide to add additional services (breakfast or parking) to your booking. Please feel free to leave these fields empty and exit the browser.

We love to make special requests happen but we cannot always guarantee a late check-out/early check-in as it depends on other guests and cleaner schedules. Check-in time starts from 3PM and check-out time is 11AM.

Yes! Every Bob W apartment has fully equipped kitchens (although only selected apartments have ovens). Dishwasher included. There’s all you need for comfortable living and a perfect stay.

Yes - just note it down when booking.

As we do not have our own luggage storage possibilities in the buildings, we have a few local luggage storage options to guide you to, just ask.

Please double check that you have provided us with your correct email address and telephone number. Our check-in information is always sent via email as well as your other preferred channels (like SMS). If you are not receiving anything - please reach out to Bob.