FAQ
House rules

For FAQ SAKE

Any questions?

General

Do I need to add my credit card to your check-in form

Depends on your booking. If the accommodation is all charged and paid for by your company or an online travel agent you have booked through then there is no need to add your credit card details for the booking. Our online check-in form asks these details in case you decide to add additional services (breakfast or parking) to your booking. Please feel free to leave these fields empty and exit the browser.

How do I access the complimentary gym

You can access MyFitness Balti Jaama Turg in our Telliskivi neighbourhood, in the basement of the “Balti Jaam” market building.

You can google “MyFitness Balti Jaama Turg” to find it. Once you arrive, tell the gym's front desk that you are friends with Bob W and show your booking confirmation email as proof.

If you need help, chat with Bob W (+372 519 205 27)

P.S. One complimentary access per guest per day limit ;)

How can we reach the apartment from Tallinn Airport, Ferry Terminal or Bus Station

All of them are located just a few km from the city centre. 

Tallinn Airport - Taxi, Uber, Bolt (10min); Tram nr 4 (Airport to Hobujaama) + tram nr 1 or 2 from Hobujaama to Telliskivi stop (30 min). 
Ferry Terminal - Taxi, Uber, Bolt (10min); Tram nr 2 or 4 from Linnahalli to Telliskivi stop (15min).
Bus Station - Taxi, Uber, Bolt (10min); Tram nr 2 from Bussijaam to Telliskivi stop (25min).

See the timetables.


What’s the cancellation policy

Plans change—we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’ you can cancel your reservation up to 24hrs before the 3PM check-in time on your arrival day. If you cancel the stay out of this free cancellation window, the whole amount of your stay will be charged from your credit card. 
If you have booked your stay with the ‘Pay Now’ option you can not cancel the stay for free or change your stay dates. The whole amount of your stay will be charged from your credit card one hour after the booking has been created.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.


Where can we park the car

There are a few public parking spots on Heina and Telliskivi streets, but there is no guarantee you will always find a free one. The option we would suggest is our indoor parking spots under our building. We charge a €10 parking fee per day and you can take the lift directly to your suite. Parking will be charged from your credit card.


I cannot access my apartment, my code is not working - what do I do

This rarely happens but if it does - best thing is to call us. We’ll guide you and make sure you get in.


Do you have complimentary Wifi

Of course! The network name is your Bob W apartment number and you’ll find the password in your access message.


Do you have breakfast included

Not included, but we do offer a breakfast package! We do not have breakfast on property but Bob has partnered up with several cafes and restaurants in Telliskivi who offer awesome breakfast. This can be purchased for 8€ per person - you can choose between 2 different breakfast spots we handpicked just for you.

How can I recycle

We love a green mind! Recycled waste can be thrown in the bins located in the wooden enclosure on the right side of the building. You can access it with your apartment access code. You may also take empty bottles to the recycling point which is in the Rimi shop near our house in exchange for cold hard cash (3 min walk).


Can I have an extra bed in my apartment

Yes! We have some apartments with a loveseat that opens up to an extra single bed and some apartments with a sofa which open to become a double bed. Additional charges may apply.

Do you have twin beds

We do have a couple of apartments with premium bunk beds that are great for twin bed setup. All of our other apartments have double or queen beds big enough for 2 persons. Some of these apartments also have a twin bed possibility using the extra bed as a second bed (loveseat and sofa).


Do you have a sauna in the house

We do not have saunas in house but it can be used in MyFitness Balti Jaam which you can go to complimentary when staying with Bob.


Can we get more gym passes

Your brand wall in the apartment has all the information! ;) You are entitled to use MyFitness Balti Jaam during your stay.



How do I use the TV and Netflix

TV switches on when pressing both left and right on/off buttons on the Telia TV (smaller) remote. For Netflix you can use the bigger remote to navigate to the on-screen Netflix button. It is necessary to use your own account for Netflix. And don’t forget to log out of your account before you leave!


How do I switch off the TV

To turn off the TV please use both left and right on/off buttons on Telia TV (smaller) remote. This will switch off not only the TV but also the digi-box.


How do you get the stove to work

It might be the case that it’s locked - hold down the lock sign for a few seconds and it will turn on.


Am I supposed to heat up the coffee pot on the stove

No. It is a (metal colour) french press and should not be placed on the stove. Boil up some water with the kettle and pour it into the french press over some coffee and then place it on a cork pot mat.


Can I buy the water bottles or locally hand-made coffee cups in the apartment

The ones in the apartment are not for sale :/ You can however buy them directly from the artist and supplier: Raili Keiv and Dopper.

Where’s the nearest supermarket

About 3 min walk from the house towards Telliskivi tram station, just turn left from the house and walk straight until you come across a red supermarket called Rimi.

Any recommendations for activities and restaurants in Telliskivi area

Plenty of ideas here - Telliskivi is full of awesome places and that’s what we are all about - making sure you experience all the fun in the coolest neighbourhood in town! See our blog for local secrets and inspiration. You can always reach out to Bob and he’ll have loads of places for you to go to.

How can I regulate the temperature in the room

Please use the controller on the wall to adjust the under floor heating - 5 is the highest and 1 is the lowest. Voilà ;)

Helsinki

Why do you have a cleaning fee

We charge every customer a mandatory one-time €45 cleaning fee. This fee is charged on every channel we are on (including booking.com, airbnb and our own website). This includes cleaning, apartment restocking, hotel linen & towels etc. Charging a one time cleaning fee is typical for vacation rental providers in the Nordic countries.

How can I reach the apartment from the Airport

Taxi, Uber - costs around 40€ and takes around 30min. Ask for a fixed price before stepping in the taxi. Another option is an airport train which takes around 30min and costs around 3€ per person. After that you need to take a 15min walk to the apartment. Here’s the link for the train.

Where can I park my car

Parking in Punavuori is available on the streets. Please see rates and details on the city's site. Easiest way to pay for on-street parking is the "Easy Park" app available in the app stores.

What's the cancellation policy

Plans change—we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’ you can cancel your reservation up to 24hrs before the 3PM check-in time on your arrival day. If you cancel the stay out of this free cancellation window, the whole amount of your stay will be charged from your credit card. 
If you have booked your stay with the ‘Pay Now’ option you can not cancel the stay for free or change your stay dates. The whole amount of your stay will be charged from your credit card one hour after the booking has been created.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.

The door does not open - how do I get in

Please follow the instructions sent to your email carefully prior to your arrival. If it does not work - please reach out to Bob via phone. If needed, we will give you instructions on how to get the physical key.

Do you have complimentary Wifi

Heck yes! It's in your arrival message, check it out and enjoy the free internet. ;)

How can I recycle

We love a green mind so please separate the bottles and paper from the rest and you can and leave it in the apartment as our cleaners will take it out for you.

Do you have a gym nearby

Name of gym: Voimalaitos, see the site.
Address: Iso Roobertinkatu 4, 00130 Helsinki (2nd floor)
Opening times: 6AM until 11PM daily (via card)
Guide: We have two complementary gym cards in total for you located in the apartment. Bring them with you or you won’t get in. Enter the gym from the street via the glass door that has a card reader on the side. Bring the passes back to the apartment. Ps. Check the gym’s site and facebook page for latest info.


Do you have breakfast included

Breakfast is not included but Bob has some lovely spots for you to go to for breakfast. For example: 
Levain - neighbourhood style eatery and favourite brekkie spot.
Relove - Cafe & clothing store. Vegan friendly & most instagrammed brekkie in Helsinki.
Brooklyn Cafe - Brooklyn meets Punavuori founded by two ladies who emigrated from Brooklyn to our neighbourhood.

Any recommendations for activities and restaurants in Punavuori area

For sure! Punavuori has a lot of cool places to visit so we have lots of different recommendations - reach out to Bob and he'll guide you to the most awesome local spots. ;)

Tallinn

Do I need to add my credit card to your check-in form

Depends on your booking. If the accommodation is all charged and paid for by your company or an online travel agent you have booked through then there is no need to add your credit card details for the booking. Our online check-in form asks these details in case you decide to add additional services (breakfast or parking) to your booking. Please feel free to leave these fields empty and exit the browser.

How do I access the complimentary gym

You can access MyFitness Balti Jaama Turg in our Telliskivi neighbourhood, in the basement of the “Balti Jaam” market building.

You can google “MyFitness Balti Jaama Turg” to find it. Once you arrive, tell the gym's front desk that you are friends with Bob W and show your booking confirmation email as proof.

If you need help, chat with Bob W (+372 519 205 27)

P.S. One complimentary access per guest per day limit ;)

How can we reach the apartment from Tallinn Airport, Ferry Terminal or Bus Station

All of them are located just a few km from the city centre. 

Tallinn Airport - Taxi, Uber, Bolt (10min); Tram nr 4 (Airport to Hobujaama) + tram nr 1 or 2 from Hobujaama to Telliskivi stop (30 min). 
Ferry Terminal - Taxi, Uber, Bolt (10min); Tram nr 2 or 4 from Linnahalli to Telliskivi stop (15min).
Bus Station - Taxi, Uber, Bolt (10min); Tram nr 2 from Bussijaam to Telliskivi stop (25min).

See the timetables.


What’s the cancellation policy

Plans change—we get it. If you’ve booked directly on bobw.co with the option ‘Pay Later’ you can cancel your reservation up to 24hrs before the 3PM check-in time on your arrival day. If you cancel the stay out of this free cancellation window, the whole amount of your stay will be charged from your credit card. 
If you have booked your stay with the ‘Pay Now’ option you can not cancel the stay for free or change your stay dates. The whole amount of your stay will be charged from your credit card one hour after the booking has been created.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.


Where can we park the car

There are a few public parking spots on Heina and Telliskivi streets, but there is no guarantee you will always find a free one. The option we would suggest is our indoor parking spots under our building. We charge a €10 parking fee per day and you can take the lift directly to your suite. Parking will be charged from your credit card.


I cannot access my apartment, my code is not working - what do I do

This rarely happens but if it does - best thing is to call us. We’ll guide you and make sure you get in.


Do you have complimentary Wifi

Of course! The network name is your Bob W apartment number and you’ll find the password in your access message.


Do you have breakfast included

Not included, but we do offer a breakfast package! We do not have breakfast on property but Bob has partnered up with several cafes and restaurants in Telliskivi who offer awesome breakfast. This can be purchased for 8€ per person - you can choose between 2 different breakfast spots we handpicked just for you.

How can I recycle

We love a green mind! Recycled waste can be thrown in the bins located in the wooden enclosure on the right side of the building. You can access it with your apartment access code. You may also take empty bottles to the recycling point which is in the Rimi shop near our house in exchange for cold hard cash (3 min walk).


Can I have an extra bed in my apartment

Yes! We have some apartments with a loveseat that opens up to an extra single bed and some apartments with a sofa which open to become a double bed. Additional charges may apply.

Do you have twin beds

We do have a couple of apartments with premium bunk beds that are great for twin bed setup. All of our other apartments have double or queen beds big enough for 2 persons. Some of these apartments also have a twin bed possibility using the extra bed as a second bed (loveseat and sofa).


Do you have a sauna in the house

We do not have saunas in house but it can be used in MyFitness Balti Jaam which you can go to complimentary when staying with Bob.


Can we get more gym passes

Your brand wall in the apartment has all the information! ;) You are entitled to use MyFitness Balti Jaam during your stay.



How do I use the TV and Netflix

TV switches on when pressing both left and right on/off buttons on the Telia TV (smaller) remote. For Netflix you can use the bigger remote to navigate to the on-screen Netflix button. It is necessary to use your own account for Netflix. And don’t forget to log out of your account before you leave!


How do I switch off the TV

To turn off the TV please use both left and right on/off buttons on Telia TV (smaller) remote. This will switch off not only the TV but also the digi-box.


How do you get the stove to work

It might be the case that it’s locked - hold down the lock sign for a few seconds and it will turn on.


Am I supposed to heat up the coffee pot on the stove

No. It is a (metal colour) french press and should not be placed on the stove. Boil up some water with the kettle and pour it into the french press over some coffee and then place it on a cork pot mat.


Can I buy the water bottles or locally hand-made coffee cups in the apartment

The ones in the apartment are not for sale :/ You can however buy them directly from the artist and supplier: Raili Keiv and Dopper.

Where’s the nearest supermarket

About 3 min walk from the house towards Telliskivi tram station, just turn left from the house and walk straight until you come across a red supermarket called Rimi.

Any recommendations for activities and restaurants in Telliskivi area

Plenty of ideas here - Telliskivi is full of awesome places and that’s what we are all about - making sure you experience all the fun in the coolest neighbourhood in town! See our blog for local secrets and inspiration. You can always reach out to Bob and he’ll have loads of places for you to go to.

How can I regulate the temperature in the room

Please use the controller on the wall to adjust the under floor heating - 5 is the highest and 1 is the lowest. Voilà ;)

MADRID

How do I use the shared washing machines

There is a shared washeteria near the shared kitchen where you can wash your clothes. 

Washing machine instructions

  1. Press the “on/off” button to turn on the machine. 
  2. Open the detergent/softener drawer on the left side.
  3. Pour in detergent (liquid only) and softener (if desired) into the matching compartments. There are complimentary detergent and softener on the shelves in this room.
  4. Add clothes and spin the control wheel to select a washing programme. Bob recommends “Eco 40-60” or “Quick Wash 15”. 
  5. Close the machine door and hold the “play/pause” button to start.

Please note: Collect your clothes as soon as the washing machine programme ends so others can use the machine. If someone has not collected their washed clothes, feel free to gently place the clothes on top of the washing machine. 

Drying instructions

  1. Do not use the drying function on the washing machines. It occupies the machine for a long time and is worse for the environment than air drying. 
  2. Please take a folding air drying rack (available in this room) to your apartment and hang your clothes to dry there. Please return the rack when finished so others can use it.

Is breakfast included

You have the option to add Breakfast Passes at our partner cafe Harina to your booking for 10 euros per guest per day. The cafe is located just 1 minute away from Bob W. Breakfast Passes can be added to your booking in the online Guest Area. By pre-purchasing a Breakfast Pass, you don’t need to pay for your meal at the cafe. 

How it works: 

  • Show your Breakfast Pass
  • Order anything you want up to 10 euros
  • Eat 
  • Get on with your day 

Where’s the nearest supermarket

There is a small supermarket, Rapid Supermercados, located just a 2-minute walk away. It is open daily from 8.00–23.00. 


Can I park my car nearby

Yes, Garaje AML is a one-minute walk away and costs 20 euros per day. It’s a secure, indoor, monitored parking garage.


How can I reach the apartment from the airport

Metro: Buy a metro ticket to the ‘Tribunal’ station. From the airport, you’ll need to first take the pink line (line 8) to the ‘Nuevos Ministerios’ station, where you’ll get out and change to the dark blue line (line 10). Once on the dark blue line, you’ll exit at ‘Tribunal’ station, then walk 3 minutes to Bob W.

Taxi: There’s a fixed rate of 30 euros to go from the airport to the city centre. Tell the taxi driver to take you to the address Calle Fuencarral 45.

Ride-hailing apps: Local people use Uber and Cabify instead of traditional taxis as they’re cheaper and easier to move around the city with. Enter your destination address as Calle Fuencarral 45. 

Download Uber (iOS | Android) and Cabify (iOS | Android). 

How can I regulate the temperature in my apartment

The air conditioner in your apartment both heats and cools the air, depending on the season and centralised settings. You can adjust the temperature and fan speed in your apartment though with these instructions: 

1. Make sure all windows are closed before turning on the air conditioner.

2. Press the on/off button in the upper right corner. A red light next to the button shows when on.

3. Set the temperature: Gently press the arrow buttons above and below the thermometer symbol. Bob recommends 21 ℃ or higher.

4. Set the fan speed: Gently press the “fan” button and choose L (low), H (high) or HH (super high).

Can I have an extra bed in my apartment

An extra single bed can be added to our Accessible Deluxe Chueca Design Studio upon request, but not to other apartments.

Do you have twin beds

All of our apartments come with a double or queen-size bed and not separate twin beds. However, if you’re looking for an apartment with separate beds, one of our 1-Bedroom Chueca Design Suites has a queen-size bed in the bedroom and a 140 cm sofa bed in the living room. Reach out to our guest support team to ask about booking this particular suite. 

How can I recycle

We have two different bins in every apartment in a kitchen cabinet along with a recycling guide sticker. Here’s a quick overview:

Pink bag – Bio

What belongs: Leftover food, fruit, vegetables, meat, fish, eggshells, shellfish, nuts, tea, coffee, used napkins, kitchen paper, corks, matches, flowers and plants.

What doesn’t belong: Diapers, feminine hygiene products, wet wipes, cigarette butts, chemicals, pet waste, cat litter, hair and other non-biodegradable items.

Yellow bag – General waste 

What belongs: Everything that doesn't go in bio.

How do I use the smart TV

Turn on the TV and select the app you want to watch using your remote control. You will see that there are different buttons: Netflix, YouTube or Prime Video.

You can also use our Google Chromecast device to watch media from your device on the TV. Chromecast is already installed on the TV, just follow these instructions if you need help. 


Can I buy the water bottles or local coffee cups in the apartment

The ones in the apartment are not for sale. You can, however, buy the cups from Cristina Oria and water bottles from Dopper.

House rulez

updated 29 mar 2022

House rules

Please read Bob's house rules carefully. If you break them, you will be charged a fine and/or your booking will be terminated – and no one wants that!
  • Respect your neighbours. You're sharing the building with other guests and residents. Be aware of your noise levels and keep things tidy. Quiet hours are 10 pm - 8 am daily.
  • No parties or any events that might disturb other guests. We know, parties are fun, but people need their rest too.
  • No pets, unless otherwise confirmed in advance by Bob W in writing. Just reach out with questions!
  • Shoes off inside. Not only does this reduce noise for your neighbours, but it also keeps the apartment clean and in good shape.
  • No smoking, even on balconies. Please use marked outdoor smoking areas.
  • No drugs or use of any illegal substances. If we find a reason to believe this is happening during or after your stay, you will be reported to the local authorities and that’d be a major bummer.
  • No rubbish in the hallways. Please check your apartment for instructions on how to deal with rubbish and recycling.
  • Respect our cleaners. Although each apartment is thoroughly cleaned after check-out, please pick up after yourself and use common sense when leaving. If you leave a big mess that takes extra time to clean up, you’ll be charged.
  • Keep to your check-in and check-out times. Your last-minute schedule changes impact our cleaners and other guests.
  • Report any possible damage you see in the apartment during your stay so Bob can fix it.
You are always fully responsible to pay for damages caused by you, your guests or pets. Any violations of the law or fraudulent activities will result in immediate termination of your booking and will be reported to the local police for further investigation. It’s Bob’s responsibility to make sure all guests are safe and have a good time! Thanks for your understanding and for helping us out with this.

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